Terms and Conditions

These Terms and Conditions govern the users ('you' or 'your') use of the website https://www.ionkavounilondon.com ('the Website') and your relationship with the company Kosmesis Ltd whose registered office is 52 High street , Pinner , Middlesex , HA5 5PW, United Kingdom and operates this Website ('we', 'our', or 'us'). Please read them carefully as they affect your rights and liabilities under law.

By using the Website, you are acknowledging that you have read, understand and agree to be bound by the Terms and Conditions, which include our privacy policy. If you do not agree with any of these Terms & Conditions, please do not access nor use the Website. In case you do not wish to be bound by the Terms and Conditions and/or find anything in this website disturbing, annoying or offensive in any way or extent you are required to immediately leave this website and not use it again. Your use of this website will be considered as an express, unambiguous and irrevocable statement that you want to be bound by the Terms and Conditions and that none of its contents are disturbing, annoying or offensive for you and as a waiver of any relevant rights. If you have any queries regarding these Terms then please contact us info@ionkavounilondon.com.

We reserve the right to add to, delete or amend these terms because of frequent changes in strategic planning, internet technology and applicable law. As such, you should check these Terms & Conditions from time to time for such changes.

If you use the Website to buy products from us, our Terms and Conditions of Sale will apply to your purchase. Please take the time to read our Terms and Conditions of Sale as they include important information and terms. If you do not accept our Terms and Conditions of Sale, you are not permitted to buy products from us through the Website.

The information given on the website about our products does not seek to replace medical or specialist advice. You may wish to consult a medical professional prior to using our products.

We reserve the right to amend these Terms and Conditions at any time, and publish the updated version on the website. All amendments shall become effective as soon as they go live, and shall apply to all Users as of that moment.

Orders

Orders placed pose subject to acceptance and availability. In order to be able to purchase products showcased within this Website and form any means of contracts with the Website, you will need to be over 18 years old under British law. Furthermore, when creating an order, you will have to provide us with your full and real name, your contact and payment details and possess a valid payment method that works on our website. If the items ordered are not available, you will be notified by e-mail (or by telephone if an email address has not been provided), and you will be offered the alternative of either waiting for the product to be made available again or to cancel your order.

All orders placed on the website are subject to acceptance in accordance with the following: A confirmation email will be sent out regarding the dispatching of your order for delivery. This email can be perceived as the confirmation and acceptance of your order. Unless otherwise agreed, your order will be delivered within 30 days of confirmation of your order. Should we for any reason not be able to deliver your order within the given timeframe, we reserve the right to cancel your order. Once you press the ‘Pay’ button, you grant us permission to process your order as requested.

Any orders placed are handled as an intent to purchase products from us, thus giving us the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you. We will take all precautionary measures to ensure the safety of your private information and payment details, but in the absence of negligence on our part, we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the Website.

We may be unable, or refuse, to accept your order because: one or more items may be unavailable, there are difficulties in processing the payment, your chosen payment method has been refused, we have identified a pricing or product description error, you fail to meet our order eligibility criteria or have failed to comply with our terms.

Shipping & Delivery Options

Thank you for your patience while shipping is taking longer due to high demand and expanded safety measures in our distribution centre. In light of the ongoing COVID-19 pandemic, we are still fulfilling orders and working diligently to minimize shipping delays while putting the safety of our staff first.

We aim to process orders placed before 11am Monday - Friday on the same day. Orders placed after 11am will be processed the next business day. Orders are not processed or dispatched on weekends or national holidays. Deliveries will be carried out by third-party couriers. By placing an order on the website, you agree to the conditions of carriage of our delivery partners. Orders in the UK will be delivered by Royal Mail.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Prices shown are inclusive of British Value Added Tax and do not include other taxes which may be applied in your jurisdiction.We reserve the right to change prices at any time without notice to you.

If your delivery address is outside the UK you may be subject to import duties and taxes (including VAT), which are levied once your oder arrives your destination country. Any such additional charges must be paid by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Shipping Charges:

Standard Delivery (2-7 business days after dispatch): £7.00

Important information: Shipping/Courier companies will leave the order at the address advised by you at the time of purchase. You must ensure that you are able to take delivery of the product without undue delay and at any time reasonably specified by Shipping/Courier companies. We are not responsible for goods that are delivered damaged or spoiled due to weather conditions or due to actions or omissions attributed to Shipping/Courier companies. It is advised that you have your parcels delivered to a cool, dry and weather safe address. Please also ensure your letterbox is large enough to fit parcels. Where a parcel is returned to us because of incorrect or incomplete address details there will be an additional postage charge to resend your parcel. It is the responsibility of our customers to ensure their delivery address is correct and easy to deliver, as we do not accept responsibility for incorrect address details or difficult conditions concerning delivery.

Customs Fees: Some countries charge Customs fees, import duties or impose other charges on merchandise ordered from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact the relevant governing authority in your country (Customs & Excise) for information on what these charges might be. By law, we have to declare the status (i.e. "merchandise" or "gift") and the value of each product accurately. It is a criminal offence to make a false Customs declaration, and we will not misrepresent your goods for the reduction of import duties, tax, fees etc.

We make every effort to always deliver within our estimated times, however, there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible; however, we will not be liable for any losses caused as a result of such delay.

Please note: due to the high volume of orders during the Sale or Holiday Season, delivery may be longer.

If you have any questions or concerns, please do not hesitate to contact us at info@doctor-age.com.

SECURE TRANSACTIONS

Payments are made by any major credit or debit cards cards  through a PCI-DSS level 1 electronic payment platform . We will validate your credit/debit card before accepting your order. We will not accept your order if your card is declined at any stage during the processing of your order. We will try to contact you if your card is declined after you have placed your order but this may not be possible. Payment will be debited and cleared from your account before the dispatch of your oder.

All credit card payments go through the electronic payment platform of  Worldpay online and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. We take reasonable care to protect the confidentiality of your payment card details but we not liable if these details are intercepted by and used by third parties through no fault of our own.

Cancelation, Return and Refund Policy

Once an order has been placed, unfortunately we are unable to cancel or change it. However, we offer free returns on all orders within 30 days in case you change your mind.

If for any reason you are not happy with your purchase on the Website, you may return the unused portion to us for a refund, replacement or exchange within 30 days of purchasing your order provided they are in their original, unopened, unused and undamaged condition. If you return a product(s), then you must also return any exclusive gift with purchase that you may have received with that order or you will be charged the full value of the gift.

Items received outside of our 30 days return period will be returned to you.

It is important that you check your order upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

Before attempting to return an order, you will need to contact our customer service team by email at info@ionkavounilondon.com to request a returns authorisation reference number. Please make a copy of the receipt/invoice for your records and return your online order to Aveling House, 1B Upper Wimpole street, London W1G 6AB. Tel 02074869040

For reasons of security, we recommend you to send the good(s) you wish to return by using a delivery service that insures you for the value of the goods with acknowledgment of receipt.

Returns will be processed within 7 business days, this may vary during busy periods, and at the end of this period, you will receive confirmation of the receipt and processing of your return or exchange via email. Requests for exchange will be handled promptly and an exchange good(s) will be shipped standard delivery. Allow 10-15 working days for refunds of the amount paid for the goods to appear in your account.

Return costs will NOT be reimbursed, unless the return is required due to our error, as if we sent you the wrong product or or if it was damaged or faulty. We will not refund postage costs to return any product due to reported damage or fault where no error was found in the inspection process.

Note: Only products purchased on Website may be refunded or exchanged.

Continued returns will be flagged and lead to the closure of your online account.

For any claims, you can contact us by email at info@ionkavounilondon.com

Correction of errors and limitations

Whilst we make every reasonable effort to present accurate information on the website, the information may contain misprints or inaccuracies. You acknowledge that information contained on the website may be subject to errors and we will not accept liability for any such inaccuracies and shall be under no obligation to notify any person of any error. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase, please see our returns policy for details on how to obtain a refund.

Purchases – Other items

Additional Terms and Conditions may apply to the purchase of goods and to specific portions or features of the website, including contests, promotions or other similar features, all of which terms are made as part of these Terms and Conditions by this paragraph. You agree to abide by such other Terms and Conditions, including (where applicable) representing that you are of sufficient legal age and in every sense of the law legally capable to use or participate in such service or feature. If there is a conflict between these Terms and Conditions and the terms posted for or applicable to a specific portion of the website or for any service offered on or through the website, the latter terms shall have authority with respect to your use of that portion of the website or the specific service.

Comments & Reviews

We welcome your comments regarding the website. However, any comments, feedback, notes, messages, photos, ideas, suggestions or other communications in any form (collectively, “Comments”) sent to us shall be and remain our exclusive property. Your submission of any such comments shall constitute an assignment to us of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. We will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you do not send us any comments or other material that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, photos, product ideas, computer code or original artwork. 

Rights on any information 

Any right (of personal or pecuniary nature) that you may already possess or hope or expect to acquire, on all comments, ideas, photos, data of any kind, material of any kind or any other information we receive from you, will be considered as waived by you irrevocably from the moment we received them. 

Communication from us

As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications so each one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication mailing list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

Your use of the website

While using our website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar individuals thought to be conducting such activity. You may not attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, or to any other services offered on or through the website by hacking or any other illegitimate means. You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the website or our systems or networks, or any systems or networks connected to the website.

Copyright / Trademark information

This entire website, copy, images, photos, logos, indicia, text, ideas, content, and unique method of marketing or showcasing products is subject to copyright. Permission to use any material delivered from this global Website and/or server and related graphics is restricted and is not allowed without our written authorization. Our name or any trademark or logo appearing on the website may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission from us. The information contained in this website is subject to change without notice. We are not responsible for misprints, technical, or descriptive errors of products herein.

Indemnification

Your use of this website and your placing of an order is considered as your irrevocable consent to indemnify and hold us and our employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the “Parties”) harmless from any damage, loss, fee or expense (including without limitation, attorneys’ fees and costs) incurred in connection with any claim, demand or action by you brought against any of the Parties alleging that we have breached any of these Terms and Conditions or in connection with any claim, demand or action by any third-party brought against any of the Parties alleging that you have breached any of these Terms and Conditions. If you have to indemnify us under this Section, we will have the right to control the defence, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without our express written permission.

Privacy and Personal Information

We collect personal information directly from you, and also during our ongoing relationship with you. We use it to supply products, give you the best possible service, and for the other purposes described in our privacy policy. Without it, we may not be able to supply products or provide the level of service you expect.

As explained in our privacy policy, we share personal information within Kosmesis Ltd  some of whom and with a number of other service providers and partners for these purposes, may be overseas. Their locations are listed in our privacy policy. If you’d like more info about our privacy practices, how to access or correct our records, opt out of receiving marketing materials, or make a complaint, please contact info@ionkavounilondon.com. 

Protection of Personal Data

The management and protection of personal data of the visitor/user of the website is governed by these terms of use and relevant provisions of the UK Law. The Company collects the following data: IP address from all visitors to the website, email address via the “Newsletter Subscription” form. Address, Postal Code, City, State, Country, Telephone via the Checkout process. The data collected is appropriate, relevant and limited to what is necessary for the purposes for which they are collected and processed in a compatible manner to these purposes, such as the provision of health services, the sending of updates on special offers, new products and events, the improvement of current services, as well as for statistical purposes.

1. The Company maintains the personal data in an electronic and/or physical folder and submits it in a fair and legitimate manner, in a transparent way related to the data subject.
2. The Company uses appropriate technical or organisational measures and guarantees the appropriate security of personal data. Data is not passed on to third parties.
3. When necessary, personal data is updated, by taking all the necessary steps to immediately delete or correct the information so that it is accurate in relation to the purposes of processing the data.
4. Personal data is kept in a format that allows data subjects to be identified only for the time period required for processing purposes, and is set at 20 years.
5. The Company is the Responsible Entity for Processing, and is therefore responsible and must be in a position to prove its compliance with all the above.
6. The visitor/user, with respect to his/her personal data, has the following rights: 

• Right to access his/her data: The right to know if his/her data have been processed, how and for what purpose.
• Right to edit his/her data: The right to request editing of his/her data if they are incorrect or incomplete.
• Right to delete his/her data (“Right to be forgotten”): The right to request his/her personal data to be deleted.
• Right to limit processing of his/her data: The right to request limitation of processing of his/her data, when certain conditions are met.
• When submitting a request by exercising one of the above rights, the Company is obliged to respond to your request within 1 month.

Limitation of Liability 

We make no representation or warranty of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. you expressly agree that your use of this website is at your own risk. to the full extent permissible by applicable law, we disclaim all warranties, express or implied, we do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components. we will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, loss of use, loss of data, loss of business or profits and consequential damages.

Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from us.

Miscellaneous



These Terms and Conditions will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed only in accordance with the laws in the UK without reference to conflict of law principles. These Terms and Conditions will not be assignable or transferable by you without our prior written consent. These Terms and Conditions (including all of the policies and other Agreements described in this Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding its subject matter, and supersedes all prior and contemporaneous agreements and understandings between the parties regarding its subject matter. No failure or delay by a party in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. The invalidity or unenforceability of any provision of these Terms and Conditions will not affect the validity or enforceability of any other provision of these Terms and Conditions, all of which will remain in full force and effect.